BENGALURU: A consumer court in Bengaluru has ruled that the management of a parking lot, which collects the fee, is solely responsible for the safety of the parked vehicle and will have to compensate the owner in case of loss or damage.
A 28-year-old man filed a plea in court after his bike was stolen from a mall parking lot in Bellandur. The court ruled that the management must compensate him with Rs 1,06,288 for the stolen bike, Rs 10,000 for their negligent attitude, and Rs 5,000 for court costs. They have 45 days to make the payment.
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On August 3, 2019, Narayanaswamy KV, a resident of HSR Layout, went to Central Spirit Mall to watch a movie on his KTM RC 200 motorcycle. He parked his vehicle in the mall’s designated paid parking, took the slip, and went to the cinema hall. When he came back, he was shocked to find his bike missing. He questioned the mall parking attendant, who said they are not responsible for the damage or loss of the vehicle.
Narayanaswamy, feeling angry, hurried to the nearby police station and filed an FIR. The police eventually confirmed that the vehicle had been stolen from the parking lot, despite the attendants being responsible for its safekeeping.
Narayanaswamy went to the Bangalore 4th Additional District Consumer Disputes Redressal Commission at Shantinagar to lodge a complaint against the mall management.
Regardless, the fact that the motorcycle was lost while under their care is a clear example of negligence and poor service on the part of the management. The judges ruled that any loss or damage to the complainant’s property must be compensated. Nevertheless, the complaint against Valetz was ultimately dismissed.
